In December I’m heading over to Berlin for the IIR Next Generation Billing conference. I’ll be discussing a couple of themes in the billing and payments space – ‘Understanding how to effectively monetise the content being delivered via your platform’ and ‘Strategies to encourage preferred customer behaviour via ebilling and auto payment’.
I’ve enjoyed participating in previous Next Generation Billing conferences and made some great contacts in the billing and payments business. A key area for me is how to improve the customer experience when transacting online and the impact this will have on the future of payments. The conference is a great place to exchange ideas with others who face similar challenges. Look forward to seeing you there!